We fight against COVID-19
SECURITY MEASURES FOR OUR TOURISTS AND CUSTOMERS
- Reservation protocol
- Protocol for using the parking lot and access to the winery
- Hygiene protocol during the visit
- Tour and development of the wine tourism activity
VISITOR RECEPTION
- Informative poster on measures for customer safety.
- Disinfection of footwear and hands to access the interior of the winery, registration of the most important data (taking into account that there could be a possible ‘tracking’). If any of the visitors do not have a mask, they will be will supply one.
- Protective screen at the reception table. Set the groups reduced and a safety distance of at least one meter between visitors who
- They are not from the same family unit.
- If the elevator is used, individually unless they are people who live in the same home
- Access via the stairs on the left and exit via the stairs on the left.
right. - Avoid using aroma containers (toasting and aroma wheel)
TASTING
- Mandatory use of disposable and individual material such as napkins,
tablecloths… - Previous hygiene is essential. The use of napkin rings is not permitted.
- Clients will not be able to handle the wines, but will be served by our
staff with gloves.
SHOP AND FAREWELL
- Information in digital media.
- Preferential payment by card with POS disinfection after each use.
- We limit parking spaces to half.
- Mandatory use of a mask throughout the tour.
- Limitation on touching the railings and the rest of the elements.
- Use of individual bathroom. There can only be one person in the bathroom, except in those cases of people who may require assistance.
- Wine tourism staff will always wear a mask and gloves.
- The doors always open to prevent people from have to open.
- Mainly social distancing and responsibility.
OTHER SAFETY MEASURES AGAINST COVID-19 SAFETY MEASURES FOR THE ENTIRE MATARROMERA TEAM
- Continuous training quick tests
- Telecommuting
OTHER ACTIONS TAKEN AGAINST COVID-19
- Support for the hospitality industry
- Food bank donation
- Closure of all our centers during the state of alarm to avoid spread of coronavirus.
EXCEPTIONAL MEASURES IN OUR CENTERS AND PROCESSES
- Production of personal protection and disinfection equipment and materials continues with ozone.
#RestartTheLife, It’s EVERYONE’S thing
Horario de atención
LUNES – SÁBADO
10:00 – 18:00
Contacto
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