We fight against COVID-19

SECURITY MEASURES FOR OUR TOURISTS AND CUSTOMERS

  • Reservation protocol
  • Protocol for using the parking lot and access to the winery
  • Hygiene protocol during the visit
  • Tour and development of the wine tourism activity

VISITOR RECEPTION

  • Informative poster on measures for customer safety.
  • Disinfection of footwear and hands to access the interior of the winery, registration of the most important data (taking into account that there could be a possible ‘tracking’). If any of the visitors do not have a mask, they will be will supply one.
  • Protective screen at the reception table. Set the groups reduced and a safety distance of at least one meter between visitors who
  • They are not from the same family unit.
  • If the elevator is used, individually unless they are people who live in the same home
  • Access via the stairs on the left and exit via the stairs on the left.
    right.
  • Avoid using aroma containers (toasting and aroma wheel)

TASTING

  • Mandatory use of disposable and individual material such as napkins,
    tablecloths…
  • Previous hygiene is essential. The use of napkin rings is not permitted.
  • Clients will not be able to handle the wines, but will be served by our
    staff with gloves.

SHOP AND FAREWELL

  • Information in digital media.
  • Preferential payment by card with POS disinfection after each use.
  • We limit parking spaces to half.
  • Mandatory use of a mask throughout the tour.
  • Limitation on touching the railings and the rest of the elements.
  • Use of individual bathroom. There can only be one person in the bathroom, except in those cases of people who may require assistance.
  • Wine tourism staff will always wear a mask and gloves.
  • The doors always open to prevent people from have to open.
  • Mainly social distancing and responsibility.

OTHER SAFETY MEASURES AGAINST COVID-19 SAFETY MEASURES FOR THE ENTIRE MATARROMERA TEAM

  • Continuous training quick tests
  • Telecommuting

OTHER ACTIONS TAKEN AGAINST COVID-19

  • Support for the hospitality industry
  • Food bank donation
  • Closure of all our centers during the state of alarm to avoid spread of coronavirus.

EXCEPTIONAL MEASURES IN OUR CENTERS AND PROCESSES

  • Production of personal protection and disinfection equipment and materials continues with ozone.

 #RestartTheLife, It’s EVERYONE’S thing

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